Q: Can I return or exchange the hair after
purchase?

A: No. All sales are final. Due to the hygienic nature of
our products, we do not accept returns or exchanges.

·        
Q: How long does processing take before
shipping?

A: Please allow 1–3 business days for processing. Orders
placed during sales or peak seasons may take slightly longer.

·        
Q: Do you offer refunds?

A: No. We do not issue refunds under any circumstances.
Please double-check your order before submitting.

·        
Q: What if I accidentally ordered the wrong
item?

A: Once an order is placed, it cannot be modified or
canceled. Please review your cart before confirming your purchase.

·        
Q: What if my package says delivered but I
didn’t receive it?

A: Once the package has been marked delivered by the
carrier, we are not responsible for any missing or stolen items. Please contact
the shipping provider directly.

·        
Q: Do you sell raw or processed hair?

A: We sell premium raw and natural hair extensions. Each
bundle is unique, and slight variations in texture and color may occur.

·        
Q: Can I dye or bleach the hair?

A: Yes. Our raw hair can be professionally colored. However,
we recommend using a licensed stylist for best results and to avoid damage.

·        
Q: Do you offer custom or pre-order options?

A: Yes. Any custom or special orders are final sale and
require additional processing time.

·        
Q: Do you offer local pickup?

A: At this time, we do not offer local pickup. All orders
are shipped directly to your provided address.

·        
Q: How can I book a hair appointment with CBC
Hair & Extensions?

A: You can book your hair appointment online by visiting our
official booking site through the link provided on our website. We use Acuity
for secure and easy scheduling. Be sure to review all service descriptions and
salon policies before confirming your appointment. Please book at least 7 days
in advance if hair needs to be ordered.